1.Who we are and agreement to these Terms
These Terms are between you and AI Animation Ltd, a company registered in England and Wales under company number 15898434 (“AI Animation”, “we”, “us”, or “our”).
Registered office for statutory correspondence only (not a customer-facing location): 59 Greenhill Road, Plymstock, Plymouth, Devon, England, PL9 9FD.
These Terms apply to our websites, applications, creative platform, AI generation tools, workspaces, and related products and services (together, the “Services”). By creating an account, accepting these Terms in the Services, purchasing a plan or credits, or otherwise using the Services after having an opportunity to review them, you agree to these Terms. If you do not agree, do not use the Services.
If you use the Services on behalf of a company or other organisation, you confirm that you have authority to bind it. “Consumer” means an individual acting wholly or mainly outside their trade, business, craft, or profession. “Business User” means anyone using the Services for business purposes.
Our Privacy Policy explains how we process personal data. It is a notice rather than part of these contractual Terms.
2.Eligibility and accounts
- You must be at least 18 years old and have reached the age of legal majority where you live to create an account or use the Services. If you do not meet both requirements, you must not use the Services. An organisation that provides access through a managed account or workspace must ensure that each authorised user meets these requirements.
- You must provide accurate account information, keep it current, protect your credentials, and notify us promptly if you suspect unauthorised access. You are responsible for activity performed through your account unless caused by our breach of duty.
- You may not sell, transfer, or share an individual account in a way that defeats account, seat, workspace, or security restrictions.
- If your account belongs to an organisation or managed workspace, its authorised administrators may manage access, apply model and feature policies, and access workspace content and activity as permitted by the organisation's agreement and applicable law.
3.Plans, payments, subscriptions, and credits
The features, usage allowances, credit costs, billing period, and price that apply to a purchase are shown at checkout, in the applicable plan description, or in an Order.
Paddle acts as our authorised reseller and merchant of record for purchases made through Paddle. Paddle processes orders and payments, calculates relevant transaction taxes, provides payment-related customer support, and administers cancellations and refunds under its Buyer Terms. These Terms govern your use of the Services as the supplier agreement for the product.
A subscription renews for successive periods until cancelled, unless the checkout or applicable Order says otherwise. You can cancel through the Paddle buyer portal linked from your purchase or renewal email. Cancellation normally takes effect at the end of the current paid period. Any statutory withdrawal or refund right remains subject to applicable law and Paddle's Buyer Terms.
Credits are service units, not money or stored value. They cannot be transferred, exchanged for cash, or resold unless we expressly agree otherwise. Credits may expire or reset as described in the applicable plan or Order. A generation or processing request may consume credits because third-party and computing costs are incurred when it runs. Successfully used credits are not refundable solely because an AI output does not match a preference or expectation, without limiting mandatory legal rights or Paddle's refund obligations. If a recorded technical failure prevents delivery, we may return the affected credits or provide another appropriate remedy.
4.AI features and outputs
AI systems are probabilistic. Outputs can be inaccurate, incomplete, unexpected, offensive, or similar to content produced for other users. Model behaviour, capabilities, and availability can change. You must review each output and decide whether it is suitable before publishing, distributing, or relying on it.
As between you and AI Animation, we do not claim ownership of an output generated for you. To the extent we acquire any transferable rights in that output, we assign those rights to you once the applicable charges have been paid. This is subject to rights in your inputs, third-party materials, applicable law, and any provider terms disclosed for the selected feature.
We do not guarantee that an output is unique, qualifies for intellectual-property protection, or does not infringe a third-party right. The Services and outputs are not a substitute for legal, medical, financial, safety-critical, or other professional advice.
5.User Content and the licence you give us
“User Content” includes prompts, uploads, images, video, audio, reference material, project information, comments, and other content you submit to or store in the Services. You retain any rights you already hold in User Content. You confirm that you have the rights, permissions, and lawful basis needed to submit and use it, including permission from identifiable people where required.
You grant AI Animation a non-exclusive, worldwide, royalty-free licence to host, copy, transmit, technically modify, display, and process User Content, and to permit our service providers to do so, only as reasonably necessary to provide, operate, secure, support, moderate, and enforce the Services; comply with law; and exercise our rights under these Terms. The licence lasts for as long as required for those purposes, subject to the retention and deletion arrangements in our Privacy Policy.
AI Animation does not use User Content to train general-purpose AI models that we own or operate, or to create public training datasets. If you expressly choose a feature whose stated purpose is to create or train a private or tailored model, we may use the content you select to provide that feature and meet related security, support, and legal obligations. This commitment does not create a no-training promise for every generally available third-party route.
Except as expressly described above, the licence does not permit AI Animation to use User Content in advertising or promotional materials without separate permission, sell User Content as a dataset, or claim ownership of your intellectual property.
6.Enterprise Orders and contractual protections
An “Enterprise Order” means an order form, statement of work, or other written Enterprise agreement between AI Animation and an Enterprise customer. A core protection of our Enterprise Services is access to designated image and video model routes supplied under enterprise provider agreements that prohibit the applicable third-party provider from using covered User Content to train its models.
We configure the relevant Enterprise workspace to apply the model-access protections identified in its Enterprise Order. The Order defines the covered Services, routes, content, retention terms, security measures, support commitments, and any exceptions. Optional routes outside that scope remain subject to the general provider-specific position disclosed on our AI Provider & Partner Policies page.
If an Enterprise Order conflicts with these Terms, the Enterprise Order prevails for the Enterprise customer and Services it covers.
7.Acceptable use
You must use the Services lawfully and responsibly. You must not use or help another person use the Services to:
- create, upload, or distribute illegal content or content that exploits or sexualises children, depicts non-consensual intimate material, facilitates serious harm, or unlawfully threatens, harasses, or discriminates against another person;
- infringe intellectual-property, privacy, publicity, confidentiality, contractual, or other rights;
- impersonate another person, misrepresent the origin of content, commit fraud, or create materially deceptive content without appropriate disclosure;
- introduce malware, send spam, overload or disrupt the Services, probe security, obtain unauthorised access, or evade safety, access, usage, model, or payment controls;
- scrape, reverse engineer, decompile, copy, or commercially exploit the Services except where applicable law expressly permits it; or
- use an output or automated process as the sole basis for a decision that has a legal or similarly significant effect on a person where human review or additional safeguards are required.
We may investigate suspected misuse and restrict or remove content where reasonably necessary to enforce these Terms, protect users or the Services, comply with provider obligations, or meet legal requirements.
8.Our intellectual property
The Services—including our software, interfaces, workflows, branding, documentation, and content we provide—are owned by or licensed to AI Animation and protected by intellectual-property law. Subject to these Terms, we give you a limited, non-exclusive, non-transferable, revocable right to access and use the Services for their intended purpose during your applicable plan or Order. No other rights are granted.
If you provide feedback or suggestions, you allow us to use them without restriction or payment, provided we do not publicly identify you as the source without permission.
9.Third-party services and provider terms
The Services depend on infrastructure, payment, authentication, communications, AI, routing, and media-processing providers. Provider availability and terms can change, and some optional features may require you to accept or comply with additional provider terms presented to you.
Links to third-party websites and optional social sign-in services are provided for convenience. We do not control those independent services. Nothing in this section excludes responsibility that we cannot lawfully exclude.
10.Service availability and changes
We aim to provide the Services with reasonable care and skill, but they may occasionally be unavailable because of maintenance, updates, provider outages, capacity, security events, or circumstances outside our reasonable control. We may add, change, reroute, or retire features and models. Where reasonably practicable, we will give notice of a material change affecting a paid Service.
The Services are not intended to be the sole archive for important material. You should keep appropriate copies of User Content and outputs. Storage, deletion, and backup limitations are described in our Privacy Policy and any applicable Enterprise Order.
11.Suspension, termination, and ending your use
We may suspend or restrict access where reasonably necessary because of a serious or repeated breach of these Terms, non-payment, fraud, security risk, provider restriction, legal requirement, or risk of harm to the Services or another person. Where appropriate, we will give notice and a reasonable opportunity to address the issue. We may act immediately where delay would create material risk or be unlawful.
You may stop using the Services at any time. Cancelling a subscription does not automatically delete an account or workspace. Use the Paddle buyer portal to cancel billing and contact us if you want to close an account. The treatment of unused credits follows the applicable plan, Order, Paddle's Buyer Terms, and mandatory law.
When access ends, your right to use the Services ends and you may lose access to stored content. Provisions that by their nature should survive—including payment obligations, intellectual property, liability, governing law, and permitted retention—will continue.
12.Consumer rights and warranties
If you are a Consumer, we will provide the Services with reasonable care and skill and nothing in these Terms removes or reduces mandatory rights you have under applicable consumer law, including rights relating to faulty or misdescribed digital content or services.
Subject to those rights and any express commitment in an Enterprise Order, we do not promise that every feature or model will always be available, uninterrupted, error-free, or suitable for every purpose, or that an AI output will be accurate, unique, or meet a particular creative expectation.
If you are a Business User, the Services are provided on an “as available” basis and, to the fullest extent permitted by law, all implied warranties, conditions, and terms are excluded.
13.Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory consumer rights.
If you are a Consumer, we are responsible for loss or damage that is a foreseeable result of our breach of these Terms or failure to use reasonable care and skill. We are not responsible for loss that was not foreseeable, that you could reasonably have avoided, or for business losses arising from consumer use.
If you are a Business User, neither party is liable for indirect or consequential loss, or for loss of profit, revenue, business, anticipated savings, goodwill, or data, except where an applicable Enterprise Order expressly states otherwise. AI Animation's total aggregate liability arising out of or relating to the Services will not exceed the greater of £100 and the amounts paid or payable for the affected Services during the 12 months before the event giving rise to the claim. An Enterprise Order may set a different liability allocation or cap.
14.Copyright and other rights complaints
If you believe content available through the Services infringes your copyright or another legal right, email hello@aianimation.com with your contact details, identification of the protected work or right, the location of the relevant content, the reason for your complaint, and a statement that the information supplied is accurate and made in good faith.
We may request additional information, notify the affected user, restrict or remove content, or restore it where a complaint is not substantiated. Repeated or serious infringement may lead to account restrictions or termination.
15.Governing law and courts
These Terms and any dispute or non-contractual obligation arising out of or in connection with them are governed by the laws of England and Wales.
If you are a Consumer, this choice of law does not deprive you of mandatory protections under the law of the country in which you live, and you may bring proceedings in any courts available to you under applicable law, including the courts of the part of the United Kingdom in which you live. If you are a Business User, the courts of England and Wales have exclusive jurisdiction.
16.Changes to these Terms
We may update these Terms to reflect changes to the Services, providers, law, security requirements, or our business. We will post the revised Terms with a new “Last updated” date. Where a change is material, we will provide reasonable advance notice by email or in the Services unless an urgent legal, security, or safety reason requires an earlier change.
If you do not agree to a material change, you should stop using the affected Services and cancel before it takes effect. Where applicable law requires express consent, we will ask for it.
17.General terms
- Order of precedence: an Enterprise Order prevails over these Terms for the Services it covers. Paddle's Buyer Terms govern the purchase, payment, cancellation, and refund relationship with Paddle.
- Entire agreement: these Terms, any applicable Order, and documents expressly incorporated into them form the agreement concerning the Services. They do not exclude liability for fraud.
- Severability and waiver: if a provision is unlawful or unenforceable, the remaining provisions continue. A delay in enforcing a right is not a waiver of it.
- Assignment: you may not transfer these Terms without our consent. We may transfer them as part of a reorganisation, financing, merger, or sale, provided this does not reduce mandatory Consumer rights or an Enterprise customer's express contractual protections.
- Events outside reasonable control: neither party is responsible for delay or failure caused by an event it could not reasonably control, but this does not excuse payment already due or limit rights that cannot lawfully be excluded.
- Unless an applicable Order says otherwise, no person other than you and AI Animation has a right to enforce these Terms.
18.Contact us
Questions, complaints, and notices about these Terms can be sent to hello@aianimation.com.
AI Animation Ltd · Company number 15898434